Website Privacy Policy

Dr. Luisa's Website, accessible from drluisapsychology.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Dr. Luisa's Website and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Dr. Luisa's Website. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

Dr. Luisa's Website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Dr. Luisa's Website uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies" from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Dr. Luisa's Website.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Dr. Luisa's Website, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Dr. Luisa's Website has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Dr. Luisa's Website's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Dr. Luisa's Website does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records

Additional Disclosures for California Customers

These “Additional Disclosures for California Customers” apply only to customers who are residents of the state of California, and to the personal information of those customers that is collected by Dr. Luisa's Website, and its affiliates and subsidiaries (“Dr. Luisa's Website,” “our,” “we,” or “us”).

Notice at Collection

We set forth below the categories of personal information that may be collected by Dr. Luisa's Website, and the business and commercial purposes for which the categories of personal information may be used.

Identifiers –including real name, alias, postal address, date of birth, unique personal identifier (such as customer number, telephone number, and cookies, beacons, pixel tags, mobile ad identifiers, or similar technologies), online identifier, internet protocol address, and email address

• Business/Commercial Purposes for Use: Providing customer service; processing or fulfilling orders and transactions; verifying customer information; processing payments; administering contests, sweepstakes, and other promotions; marketing; data analytics; product/service improvement and development; internal research and development; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; auditing related to a current interaction with a customer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; debugging to identify and repair errors that impair existing intended functionality; and administration of claims and handling of customer incidents

Financial Information –including credit/debit card number, security code, and expiration date

• Business/Commercial Purposes for Use: Processing or fulfilling orders and transactions; processing payments; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and providing customer service

Physical Characteristics or Description

• Business/Commercial Purposes for Use: Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity

Demographic Information - including age, gender, ethnicity, education history, employment status, marital status, household size/composition, and household income

• Business/Commercial Purposes for Use: Providing customer service; internal research and development; marketing; data analytics; product/service improvement and development; and administration of claims and handling of customer incidents

Commercial Information –including records of products or services purchased or other purchasing or consuming histories or tendencies, and event registration/attendance information

• Business/Commercial Purposes for Use: Providing customer service; processing or fulfilling orders and transactions; event management; marketing; data analytics; product/service improvement and development; internal research and development; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and administration of claims and handling of customer incidents

Internet or Other Electronic Network Activity Information – including browsing history, search history, information regarding a customer’s interaction with an internet website, application, or advertisement, and information customers post or make available on social media or other public-facing websites or mobile applications

• Business/Commercial Purposes for Use: Providing customer service; marketing; data analytics; product/service improvement and development; internal research and development; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; auditing related to a current interaction with a customer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; and debugging to identify and repair errors that impair existing intended functionality

Questionnaire/Survey Responses

• Business/Commercial Purposes for Use: Providing customer service; marketing; data analytics; product/service improvement and development; and internal research and development

Other –any other information a customer provides to us in connection with a customer service request or issue, a claim or incident, or otherwise

• Business/Commercial Purposes for Use: Providing customer service; administration of claims and handling of customer incidents; and any other purpose relevant to the reason that the information is provided

In addition, we may use any of the categories of personal information to be collected to comply with legal obligations, to pursue or defend against legal actions or claims, and to protect the rights, property, life, health, security, and/or safety of us or any third party.

For more information about our privacy practices, please see the California-Specific Privacy Policy below.

California-Specific Privacy Policy

1. Collection and Disclosure of Personal Information

We describe below the categories of personal information collected in the preceding 12 months and, for each category of personal information collected, the categories of sources of that personal information, the business and commercial purposes for collection, and the categories of third parties to whom the personal information is disclosed for a business purpose or commercial purpose.

Dr. Luisa's Website does not sell our customers’ personal information.

Identifiers – including real name, alias, postal address, date of birth, unique personal identifier (such as customer number, telephone number, and cookies, beacons, pixel tags, mobile ad identifiers, or similar technologies), online identifier, internet protocol address, and email address

• Categories of Sources: Directly from customers, from service providers, and from affiliates

• Purposes for Collection: Providing customer service; processing or fulfilling orders and transactions; verifying customer information; processing payments; administering contests, sweepstakes, and other promotions; marketing; data analytics; product/service improvement and development; internal research and development; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; auditing related to a current interaction with a customer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; debugging to identify and repair errors that impair existing intended functionality; and administration of claims and handling of customer incidents

• Categories of Third Parties: Service providers, affiliates, law enforcement, insurers, and social networks (where a customer has requested to share content on a social network)

Financial Information – including credit/debit card number, security code, and expiration date

• Categories of Sources: Directly from customers

• Purposes for Collection: Processing or fulfilling orders and transactions; processing payments; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and providing customer service

• Categories of Third Parties: Service providers, payment processors, and law enforcement

Demographic Information – including age, gender, ethnicity, education history, employment status, marital status, household size/composition, and household income

• Categories of Sources: Directly from customers and service providers
• Purposes for Collection: Providing customer service; internal research and development; marketing; data analytics; product/service improvement and development; and administration of claims and handling of incidents
• Categories of Third Parties: Service providers, affiliates, and law enforcement

Commercial Information –including records of products or services purchased or other purchasing or consuming histories or tendencies, and event registration/attendance information

• Categories of Sources: Directly from customers and from service providers
• Purposes for Collection: Providing customer service; processing or fulfilling orders and transactions; event management; marketing; data analytics; product/service improvement and development; internal research and development; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and administration of claims and handling of customer incidents
• Categories of Third Parties: Service providers, affiliates, and law enforcement

Internet or Other Electronic Network Activity Information – including browsing history, search history, information regarding a customer’s interaction with an internet website, application, or advertisement, and information customers post or make available on social media or other public-facing websites or mobile applications

• Categories of Sources: Directly from customers, from service providers, and from social media or other public-facing websites or mobile applications
• Purposes for Collection: Providing customer service; marketing; data analytics; product/service improvement and development; internal research and development; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; auditing related to a current interaction with a customer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; and debugging to identify and repair errors that impair existing intended functionality
• Categories of Third Parties: Service providers and affiliates

Other –Any other information a customer has provided to us in connection with a customer service request or issue, a claim or incident, or otherwise

• Categories of Sources: Directly from customers
• Purposes for Collection: Providing customer service; administration of claims and handling of customer incidents; and any other purpose relevant to the reason that the information was provided
• Categories of Third Parties: Service providers, insurers, and any other third party relevant to the reason that the information was provided

We also may use and disclose any of the personal information we collect:

• as necessary to comply with legal obligations;
• in response to subpoenas or other legal process or, if in our good faith opinion, such disclosure is required by law;
• at the request of governmental authorities conducting an investigation;
• to pursue or defend against legal actions or claims;
• to protect the rights, property, life, health, security, and/or safety of us or any third party; and

• in connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, amalgamation or any other type of acquisition of all or any portion of  Dr. Luisa's Website assets, financing, disposal, conveyance or transfer of all or a portion of our business to another company.

In addition, we may collect and use any other personal information for any other purpose, and share it with any other third party, with your consent or at your direction.

2. Your Rights

Access/Deletion

California customers have the right to request:

• that Dr. Luisa's Website disclose what personal information about them that we collect, use, and disclose, including the specific pieces of the personal information about them that we have collected (referred to as an “access request” or a “request to know”); and
• that Dr. Luisa's Website delete the personal information about them collected or maintained by Dr. Luisa's Website (referred to as a “deletion request”).

California customers may submit an access or deletion request (each, a “California Consumer Rights Request”) by contacting us via email or by phone. Before we can begin fulfilling a request, we will need to verify your identity by validating that you have control over the email address that was provided with the request. To do so, we will send a verification email asking you to verify a specific code. In limited cases, we may request additional information to verify your identity.

California customers may designate an authorized agent to submit a California Consumer Rights Request on their behalf. To do so, please have the agent submit a request on your behalf by contacting us via email or by phone.

When submitting a request, the agent will need to:

1. Provide your zip code, name, email address, and phone number when prompted by the Customer Care representative.

2. Provide their own name and email address, a statement indicating that they are acting as an authorized agent to submit a request on your behalf, and, if applicable, a statement indicating that you have provided them with a power of attorney that is valid under California law. That information should be included in the free-text field at the time of the email or call taking place.

After the agent has submitted the request, you will receive an email asking you to verify your identity. After you verify your identity, we may follow up with you and/or your agent to gather any additional information we need to fulfill the request.

In accordance with California law, we have a policy of responding to only two access requests from a customer in a 12-month period.

Non-Discrimination

In addition, you have a right to not receive discriminatory treatment by Dr. Luisa's Website for the exercise of the privacy rights conferred by California law.

Opt Out of Certain Data Sharing

California law permits customers in California to request certain details about how their information is shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business must either provide this information or permit California customers to opt in to, or opt out of, this type of sharing.

3. Contact Information

If you have questions or concerns about Dr. Luisa's Website privacy policies and practices, you may contact us at: info@drluisapsychology.com

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Dr. Luisa's Website

(Attention: Legal Counsel)

info@drluisapsychology.com

650.714.4221

We may not respond to all requests or inquiries.

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